Hello there, 

In addition, after you click the Help menu at the upper-right, you'll have to click the Contact us button and enter a brief description of your concern. Then, click Let's talk and select one of our available support. 

It's possible that our Phone Support Team is closed at the time you tried contacting us. They are available every Monday to Friday from 6:00 AM to 6:00 PM PST. Then, every Saturday between 6:00 AM to 3:00 PM PST. At these times, you have the option to select our Chat and the Get a callback button. 

While waiting for our support, you might want to check out our Community help page that was shared by my colleagues. 

Let me know if you have other questions. Take care and have a great day!