Thanks for updating us here, ShehzadQ.
Looks like the screenshot was not attached successfully. Since you're unable to see the columns, we can perform some troubleshooting steps to rule out any browser-related issues.
To begin, open your QuickBooks Online account in a private browser or incognito. This mode will not store any browser history.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Next, try to print a sample invoice and make sure that the correct template is selected. If you see the Tax rate and Tax amount field, our final step is to go back to your regular browser and clear its cache. Your main browser may have too much historical data from previously visited websites, which slows down internal processes and causes this kind of behavior. Clearing cache helps refresh your browser settings.
Restart your browser afterwards. Alternatively, try using a different supported browser.
If you're still getting the same result, I'd recommend reaching out to our Customer Care Team for further investigation. They can also do a screen sharing session with you to see the fields.
Here are the steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a Message or Call us.
For the new QuickBooks Assistant help update, you can follow these steps:
- Go to the Help menu, and select Talk to a human.
- Choose Talk to a human again.
- Proceed with I still need a human.
- Click the Contact us link.
- Select either Start messaging or Get a call.
If you have concerns with other features and what else you can do in QuickBooks Online, you can browse our articles here.
Please feel free to post if you have any additional questions. I'll be right here to help you out again. Thanks.
