I have called support MANY times and they give me the same excuses and answers.  They logged into my PC and they said I had to update windows, we spent about 4 hours updating 24 PCs and it did NOTHING.  Then when I called again they said it was going to be fixed in the next update, which it wasn't.  When I called again after the update and it did not fix ANYTHING, they said to run Profile as Administrator and that would fix it but instead I could not access or open any of the files on the server while in Admin mode.  I have spent HOURS with support only to be told it would be fixed in the next update.  

We have 24 PC's on the server and the issue is with every 2020 file, no other years just 2020, so obviously the software.  So calling support did nothing !!!!!