I know that business owners and bookkeepers alike have a lot on their plates. In this case, what you could do is even simply copy and paste what you've written to me here and send it off through the feedback portal. While I'll pass on your comments, the most effective way to share feedback is for you to take the steps yourself once you have a moment.

For sending the reminder via the app, I'm not seeing the options you're describing when I check through my mobile devices. Given that, what I'd like to have you do is connect with our phone, chat, or social media support teams so that we can go over this with you in more detail to see the steps you're taking, confirm your settings, and go about determining if what you've got happening here is another app limitation or something that we need to bring up to our engineering department.

There are a few ways to reach out, so choose whichever is most convenient for you.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Don't hesitate to give us a shout.