Hello atlcpa. Welcome to the Community. I'd like to make sure you get the resolution you need in a timely manner. I recommend getting in touch with our phone support team so they can assist you further while sharing your screen. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. You're welcome to keep me posted on how you make out. I'll be here.