Hi there. Thanks for chiming in on this thread. If you're still having issues after clearing cache and cookies on your browser, I recommend contacting our support team so they can take a closer look at the issue. You can contact our support team using the details below:

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

If you have any other questions, feel free to reach out here. I've got your back.