I appreciate you for posting here in the Community, @HarrisF.
I've checked here, and I haven't found any similar issues reported by other users. I want to help you get the support you need to get back on track.
If the problem persists after following the troubleshooting steps provided by my peers, I suggest contacting our QuickBooks Support Team. They'll be able to raise an escalation for any unusual behavior if necessary.
Here's how you can reach them:
- Choose the Help menu in the upper right hand to access the Search window.
- From there, scroll down to click the Contact us link.
- Type the issue/topic in the field box and then hit the Let’s talk button.
- Select how you want to reach out to our support team.
To keep you up to date, I suggest you visit our blog. From there, you’ll see the latest enhancements added to the product: QuickBooks Online.
Additionally, here are some helpful references that you can check out about using QuickBooks Online:
Reach out to me anytime whenever you have further questions. Please know I’m here to help you. Have a good one.
