I'm here to help figure out why you're still unable to create statements, MJ02.

There are a few reasons this can happen. It could be that:

• There are no open invoices for a specific customer when creating a statement.
• The incorrect date range of the statement was selected.

Let's make sure that this isn't the case. Here's how to create a balance forward statement for customers:

1. Go to the Sales tab and select Customers.
2. Select the name of the customer you want to make a statement for.
3. In the Batch Action drop-down arrow, select Create statement.
4. Choose Balance Forward in the Statement Type drop-down.
5. Select the date range of the transactions that will be included.
6. Click Save and close.

Please see attached screenshots for your visual guide:

Using the instructions above, you'll have those balance forward statements for customers in no time. 

I'm adding this article for additional information about creating customer statements in QBO: Create and view customer statements.

Once your customer pays their invoices, here's a link you can refer to guide you on how to receive and categorise payments in QuickBooks Online.

I'm always here if you have any other questions.