Why aren't the same statements and statement formats available in QuickBooks Online like there are in QuickBooks desktop? With support no longer being available for QuickBooks Desktop, this company switched to QuickBooks Online but the last thing we expected was to not be able to do some of the basic functions that were done with the Desktop version. What gives?

Why is it necessary to raise an issue and submit a request to a development department for something that was already available? We're not asking for something new or foreign. This statement is on the QuickBooks Desktop...just go get it! What  is so hard about that? Why would something useful be removed in the first place? 

There is nowhere in QuickBooks Online to create or customize a customer statement that is remotely close to the Desktop statement that simply listed the payments made for the year, and the total—a statement that our company provided to our clients for tax reporting purposes. Why couldn't the existing report be kept in place?

There isn’t even a place to edit the statement heading to include our EIN (which should be a simple option).

Are you seriously telling your clients to export data into Excel and manipulate it instead of being able to generate a statement in QuickBooks? Do you know how much time that requires? Do you understand the gross margin for error it creates?

To discontinue support for Desktop and have clients use Online for way more money and far less features, not even having basic features is reprehensible and unconscionable.