Hi there, Hezette. We aim to provide you with a better experience than what you are currently encountering. I'm here to assist you today.
Are you trying to send a statement to your customer, but they never receive it? We just want to make sure that we're giving you the right information to resolve the issue. To isolate the issue, I recommend you let your customers check their junk or spam folders as it might have been forwarded there.
If this is not the case, we can clear and re-enter your email address. You can follow the steps below.
- Go to Settings ⚙, then select Account and settings.
- Go to the Company section, then select Edit ✎ in Contact info.
- Clear the Company email field and enter the desired address as is, even if it appears correct. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter).
- Select Save, then Done.
- Send yourself a test transaction.
- If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).
Check out this article for more details: Troubleshoot if customers aren't receiving emails from QuickBooks Online
On the other hand, a browser issue might have caused the statement that is not sending. Let me share some steps that can resolve common browser issues when working in QBO.
Start by using or switching to an incognito or private browsing session. Use these keyboard shortcuts to open one depending on the browser that you're using:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
If it works. clear your browser's cache. You can also switch to a different supported browser to see if it has something to do with your browser.
To learn more about adding and managing client invoices, sales receipts, and other sales forms, please visit our Sales transactions page.
I'd like to know how you get on after trying the steps, as I want to ensure resolving this issue. You can reply to this post, and I'll get back to you. Take care always.
