Using an incognito window is one of the suggested solutions, and I appreciate you for doing this, rachaelshelton.

Your browser’s stored files can affect QBO’s performance since it is a web-based application. Aside from running private windows, clearing your temporary internet files is also recommended. Switching to a different supported browser will help as well. 

Check this out to learn more about the what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks.

Another workaround you can try is to create statements through the Plus icon. Click + New from the left menu then select Statement under Other. 
 

We have this venue created to cater all your concerns. With this regard, visit us again if you have additional questions.