Hi blaisew,

Thanks for getting back to us. 

Let me route you to our phone support team so they can review your account and get your concern addressed as soon as possible. This way, they can investigate on this if other users are also experiencing this issue.

Here's how to reach them:

1. Sign into your account.
2. Click Help.
3. Click Contact us.
4. Type your concern.
5. Click Let's talk.
6. Click Get a callback.

I have included these Help Articles in case you have other questions in QuickBooks Online (QBO).

Fill me in if you have other questions. I'd be glad to help.