Thanks for reaching out to us today, Richard.

I want to make sure you're able to add your address on customer or vendor forms in QuickBooks Online.

In order to do this, you really need to add a company address in the Accounts and Settings page. Please note that the country or address that you can enter in the company settings is based on the country you subscribed QuickBooks for.

Also, I want to ask if you're getting any error messages when adding your address? If yes, try some browser troubleshooting. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you open a private browser, log in to your QBO account and try to open the employee list. If it functions correctly, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

Feel free to post here in the QuickBooks Support page again if you need anything else with QuickBooks. I'll be right here to help you too. Have a lovely week!