Thanks for getting in touch with us today, @mbd8,
Unexpected problems in QuickBooks Online are sometimes affected by browser issues. This is because the cache will constantly overwrite itself without deleting the old stuff, causing the program to function poorly.
To check if this issue is caused by a browser problem, try using a private window and create a statement from there. This page prevents cookies from being stored on the computer, making it a great place to identify browser issues.
Use any of these keyboard shortcuts depending on the browser you're using:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, clear the browser's cache to remove the history or log files so you can start with a clean slate.
If not, you need to contact our Support Team to get this reported to our engineers. To get in touch with our team, follow the steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant,enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose Start a chat with a support expert. Our live chat is available on M-F, 8:00 AM to 6:00 PM, SAST.
Let me know how everything goes. I'll be right here if you need further assistance with your customer statements. Have a nice day!
