Hello Jenny and Santie,

Recently, we received reports that some users are unable to generate Balance Forward statements. Our engineers are aware of this issue and already working for a fix. I'd recommend reaching out our QuickBooks Customer Care Team through email. They can pull up your account and add it to a list of affected users.

1. Go to this link: https://help.quickbooks.intuit.com/en/contact.
2. Click Managing Your Money, and select Invoicing & Sales Receipts.
3. Go to the second section and click the Send Email button.
4. Enter your information and concern.
5. Click Ask Your Question.

I'd appreciate your patience and understanding while we work on this.