Let’s get to the bottom of this and get you back in working order, @cmacdonald.
To ensure we're on the same page, are you using QuickBooks Online (QBO)? If so, let’s perform some steps to isolate this issue. I recommend accessing your QBO account on a private or incognito window. This way, we can check if this issue is caused by browser cache.
Stored browser cache for a while causes uncommon behavior to your browser that affects your QBO performance. To start with, you can use these keyboard shortcuts in opening a private window.
- For Google Chrome browser, press keys: Ctrl + Shift + N
- For Mozilla Firefox browser, press keys: Ctrl + Shift + P
- For the Safari browser, press keys: Command + Shift + N
If you’re able to adjust the column width while using a private window, then I recommend clearing your regular browser’s cache. This will delete those cache and make your browser to function efficiently.
If the same thing happens, try using other supported browsers. This way, we can check if this is a browser integrated issue.
However, if you’re referring to QuickBooks Desktop (QBDT), I recommend running the Verify and Rebuild tool. This tool identifies and fixes uncommon issues within your company file. You can refer to this article that can guide you through the detailed steps: Verify and Rebuild Data in QuickBooks Desktop
You might also want to check this article that can walk you through the steps on how to generate reports to show the data you need: Customise reports in QuickBooks Online
Let me know if there’s anything else I can help you with about managing your reports. I’m just a post away from you. Take care and stay safe!
