I can see the need to get this issue resolved immediately, @Brenda30. I also understand the impact this has caused you and your work productivity. But please know I hear you and recognize your sentiments, so I'm taking note of them. I'll also point you in the right direction to ensure you'll get back to business in no time. 

I know you've contacted our support team multiple times to help fix your concern. But if you've already performed the troubleshooting steps above and the issue persists, it's best to get in touch with them again. They have the necessary tools to determine why you're still unable to create "Balance Forward" customer statements for almost a year. You can also share your existing case numbers to them so they can review your previous conversations. That way, they can escalate this to the appropriate department and take action from there. 

Once resolved, let's go to the All Sales tab from the Sales menu. Then, select Statements as the Type from the Filter drop-down menu. By doing so, you'll be able to view, print, or send your customer statements. The screenshot below serves as your visual guide. You can also visit this website to help you get answers to the common questions about them: Customer Statements Overview. 

I'll lend a helping hand if you need anything else. Take care always.