I've got the steps you need to clear the percentage tax suspense, Rodrig.
As referenced by my peer above, filing your sales tax return moves the sales tax liability amount from Payable to the Suspense account. Recording the sales tax payment moves the amount from Suspense to the bank account.
You'll need to record the sales tax payment to clear the percentage tax suspense account. Here's how:
- Go to the Taxes menu.
- Select and highlight the tax agency you're recording the payment for in the Tax Owed list
- Tap Record Tax Payment.
- From the Bank Account drop-down, select the bank account you're making the payment from.
- Filter the payment date and tax ending tax period ending dates from the drop-downs.
- Enter the tax payment amount.
- Hit Record Tax Payment. If you need to print a check for the payment, check the Print a Check checkbox and then select Record Payment and Print Check.
You can get more details about this process in this article: Manage tax payments in QuickBooks Online. It contains additional details on how to manage your sales tax payments.
If you already recorded the payment and don't clear the percentage tax suspense account, let's access your account in incognito mode. You can use any of these keyboard shortcuts to launch a private window on different browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once signed in, go back to your report and see if it clears the percentage tax suspense. If it rectifies the problem, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages. However, if the problem persists, I'd suggest checking the account used when paying the taxes.
For tax-related concerns, check out our Help Articles for your reference. It provides you links to help you with your future task in QuickBooks Online.
Please get back to me if you continue to get the same results or if you have any other questions about QuickBooks. I want to make sure you're all set. I'll be here to keep helping.
