I appreciate your effort in doing the recommended troubleshooting, @Carrow.
Since it is not functioning in your application, I recommend continuing to use your computer in the meantime.
It is best to reach out to our Live Support Team so they can check your Android app to identify the root cause and help you successfully create an invoice and select the appropriate sales tax.
To contact them, here's how:
- Click the (?) Help button in the top-right corner of your QuickBooks Online (QBO) account.
- Choose the Search tab, then type your question to activate the Contact us.
Please know that Chat assistance is available on weekdays from 9:00 AM to 4:00 PM GMT.
Should you have any other questions related to QuickBooks, feel free to reply here. We are always here to assist you.
