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Dandie_A
QuickBooks Team

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I appreciate you sharing details of your concern, Mohammad.

 

From what you’ve described, it seems there’s a discrepancy between your Net Income on the Balance Sheet and the Profit & Loss statement, which could be caused by a variety of factors, such as reporting dates, incorrect accounts mapping, or adjustments made outside the Profit & Loss accounts.

 

Since you’d like to chat with a human agent, here's how you can reach out directly to our QuickBooks Support team:

 

  1. Click on the (? Help) icon in your QuickBooks Online account (top-right corner).
  2. Select Contact Us, then enter a short description of your concern (e.g., “Net Income mismatch in Balance Sheet and Profit & Loss reports”).
  3. Choose Chat with us to start a live chat with an agent or request a callback for phone support.

 

You can also check our support hours to learn our support availability time: Get help with QuickBooks products and services.

 

If you have additional questions or need further clarification, feel free to leave a comment below. We’re here to help!