Hi there @JenniferCTP, it's definitely frustrating when reports don't work as they should. I understand you've already reached out to our help team, and since they weren't able to replicate the issue with your Profit and Loss by Class report, it's possible this is a unique issue tied to your specific account.

We may need to open a deeper product investigation into your account to resolve this issue. Follow the steps below for further assistance: 
1. Click the Help (?) icon at the top of your screen.
2. In the QB Assistant, type "Talk to an expert" and follow the prompts to connect.

Our experts can investigate the issue further and help you get things back to normal. If necessary, they can create a product investigation with our engineers. Please feel free to come back to the Community if the issue persists.