I would be happy to assist you in addressing the issue of missing balance data within the sales and stock reports in QuickBooks Online.
To begin with, I suggest examining the filter settings when reviewing the balance in Products and Services compared to the Chart of Accounts.
Once we've ensured everything is accurate, we can eagerly dive into the browser troubleshooting steps.
The files saved in your browser often cause unexpected issues or failures in QuickBooks Online. Your cache stores files from various websites you visit, allowing those pages to load quickly on your next visit. However, if the cache accumulates too much data, it can affect the browsing speed of websites like QBO.
Reviewing issues caused by a full cache while browsing in private mode is a smart move, since it stops the cache from saving your browsing data. Exploring different browsers can also be beneficial.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative.
If the suggested steps prove effective, I recommend clearing your browser's cache. This will help you avoid using outdated forms, protect your data, and enhance the performance of our applications on your computer.
You're welcome to explore the Community space or leave a comment below if you need help managing inventory reports in QuickBooks. We're here to support you whenever you need it. Take care!
