Hello there, enry-micc-org-mt,
I appreciate you contacting us here in the QuickBooks Community. To answer your concern, I'd like to ask more details about the debit or credit balance issue you're having with.
Are you trying to reconcile a bank account in QuickBooks Online? If so, you can refer to these articles to guide you with the process:
I'll keep this post while waiting for your response. Just mention my name and I'll get back to you.
