Thanks for reaching out to the Community, Ted. I can show you the steps in editing the user roles in QuickBooks Online (QBO).
Yes, I agree with you. From what I've seen in the screenshot provided, your user doesn't have access to those roles. You can edit the roles in QBO any time you want.
Here's how:
- Log in to QuickBooks Online. Ensure to log in as an admin user.
- Go to the Gear icon ⚙ and select Manage users.
- Select the Roles tab. Then, click Edit under the Action column.
- Click the View all permissions, and choose what role you want.
- Make the necessary changes, then select Save changes.
In addition, you can refer to this article to learn the access rights of your user roles in QBO: User roles and access rights in QBO.
Furthermore, you can refer to this article to learn how to change the primary admin user in QBO: Change the primary admin user in QBO.
Don't hesitate to reply to this post if you still have concerns about user roles in QBO. I'd be glad to lend you a hand.
