Thanks for leaving us an update, @florencia-pulppo.
Allow me to chime in and drop additional information about class tracking in QBO.
I appreciate your effort in following the steps provided by my colleague above. May I know what error you've encountered while doing the process? This way, I can identify the correct resolution I can provide.
Please know that as long as you are using QuickBooks Online Plus, you still have the option to use class tracking even if you're using a trial account as well as upgrading your plan.
For now, we can try performing some basic troubleshooting steps. An outdated or corrupted site data in the browser causes runtime and unexpected behaviors in the program. Thus, logging in to your account using a private or incognito window helps us have a better experience when using QuickBooks, such as importing bank transactions.
Please refer to the shortcut keys I've listed below:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
Once you're in, let's try upgrading your account again. If it runs smoothly, we can clear the cache and cookies on your regular browser to start over fresh. Switching to other supported web browsers can be a good alternative, too.
I’m also adding these resources to help manage your company using class tracking efficiently:
You can reply on this thread, and feel free to keep me posted on your progress. I'm determined to help you succeed. Keep safe always.
