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Kevin_C
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Thanks for getting back on this thread, @nina-tz-topskywe

 

I appreciate you adding some screenshots to your post. I'm here to clarify a few things about how the schedule and email information for a memorised report works in QuickBooks Online (QBO).

 

Based on your screenshots above, I believe you've also selected This Week or This-Week-to-date for your Report period. Moreover, since the report was received last Sunday, September 11, 2022, then it's already part of the week with a date range of September 11-17, 2022.

 

Nonetheless, may I know if you received the report exactly on 09/11/2022? If so, it's unusual behavior since you've scheduled the report to be sent every Saturday, which is on 09/10/2022. That said, I suggest contacting our Technical Support Team. This way, they'll be able to do further investigation into this concern. Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose how you want to contact our support and fill in the information.
    image.png

 

Also, you can refer to this article for the different types of support we offer at Intuit and their availability: Support hours and types.

 

In addition to this, you can focus on the details that matter the most to you when you pull up reports in QBO. If you wish to know more about this process, I'd recommend checking out this article: Customise reports in QuickBooks Online.

 

Don't hesitate to come back to this thread if you have other QuickBooks-related concerns. I'll be more than happy to help. Have a great day ahead!