Thank you for trying the steps and for updating me, accounting-ygpso.
We'll take a look into this further. However, we'll need help from QBO Support since they have the tool for screen-sharing and they can gather more data to investigate this. Please follow the steps below.
- Go to Help and select the Search tab.
- Click Contact Us at the bottom.
- Enter a sentence to describe the issue and click Continue.
- Choose Start a chat.
Let me know if you need help connecting with them.
