Thank you for joining this thread, @atrbsg. I can assist you with your concern about dates exported from QuickBooks Online (QBO).
To get the desired format of the dates, I suggest you check your QBO settings to see if they have the same format as your file exported to excel. Then, export the file again. Also, make sure that you have the latest version of Excel.
Nevertheless, you can also perform some troubleshooting steps as this concern could be a browser-related issue. Stored cache can cause unexpected behavior while using the application. To help you sort out this issue, we can perform some basic troubleshooting steps.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QBO.
Moreover, I'd also suggest contacting our support team. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately. Reaching out to them can also trigger a further investigation into this matter.
Here's how to get in touch with them.
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab, and click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
Let me know if you need further assistance with exporting reports. I’ll be around to help you. Stay safe!
