The Community has your back, @vince-tacen-app.

Allow me to address your sentiment one at a time. This way, I can guide you accordingly and help make everything possible with QuickBooks.

I'll take note about your experience with our support and send this feedback to our dedicated team. This way, we can improve the services we offer to our customers. 

I also find that the ability to customize the default report settings in QuickBooks is very useful for you and other users. So I'm going to direct you to a page where you can post feature suggestions. This allows our engineers to come up with a solution.

Here's how: 

1. In your QBO account, go to the Gear icon on the upper right side. 
2. Click Feedback under Profile.
3. Type your suggestion in the box and tap Next. 

Your valuable suggestion is aimed at our product development team to enhance your QuickBooks experience.

In addition, QuickBooks has a website where you can vote and give feedback for all future suggestions. For more details, visit this link: Customer Feedback for QuickBooks Online.

Furthermore, check out these articles below to know the different reports available in your subscription and how to personalize them in QuickBooks: 

• Reports included in your QuickBooks Online subscription
• Reports frequently asked questions

If you have any opinion on your QuickBooks, please feel free to share it with me in this feed. I appreciate the chance to respond immediately. Take care always, @vince-tacen-app.