Thanks for joining in on this thread, J.
We want to prevent this issue from happening again. Since you've done the initial troubleshooting steps and still get the same result, I recommend contacting our Customer Care Team. They have more tools to investigate what's causing this behavior and help you fix it.
Here's how:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a chat or Call us.
If you have the new QuickBooks Assistant help update, you can follow these steps:
- In your QuickBooks Online account, go to the Help > Assistant.
- Type Talk to a human and click the Contact a human button.
- Select Live Chat / Call me back.
To check other reports included in your subscription and how to customise them, you can read these articles:
You're always welcome to reply on this thread if there's anything else you need. We're always here to help you out. Take care and stay safe!
