Let me help you, Paulinep573.

I'd like to know more about this, though. Did you encounter any specific message when pulling up the report? It'll help me check any open investigations.

In the meantime, we'll perform the basic steps to resolve this. Let's start with logging into your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can generate the report successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. 

Also, you can use a different browser to narrow down the issue.

Feel free to get back to this thread if you need more help. We'll be right here to assist you. Take care!