Hello there, @Mjvargas24.
Making sure your books are correct is our priority. In this case, it's best to reach out to our Customer Care team. This way they can look further into your account and help you correct the VAT refund. To do so, please refer to these steps:
- Go to the Help menu.
- From the Assistant tab, enter a brief description of your concern. Example: Correct VAT refund.
- Then, type Talk to a human.
- Click Get help from a human.
- Choose either Chat or Callback.
Our phone support operating hours are from Monday to Friday 9:30 AM to 6 PM. To know more, check out this page: QuickBooks Online Support.
For your guidance in recording a VAT refund in QuickBooks, check out this article: Record a VAT payment or refund.
If you're looking for resources or articles you can bookmark or save for future use, you can always visit our QuickBooks Help articles page. You can manually search via entering a keyword on the search field or open any of the categories displayed to start browsing.
Feel free to post here anytime you have concerns about recording your VAT refund in QuickBooks. I will be happy to assist you. Have a good one.
