Hello, John Melody.

Thanks for trying out the steps provided by my colleague Kristine Mae. Since you're still getting the same result, I recommend reaching out to our Customer Care Team. They have more tools available to investigate the cause of this behavior on your VAT Summary report.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

To learn more of the reports available in your subscription, you can read this article: Reports included in your QuickBooks Online subscription.

You're always welcome to get back to us here if there's anything else you need. We'll be glad to help you out some more. Take care and stay safe!