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Replying to:
RenjolynC
QuickBooks Team

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Hello again, rtexelectronix.

 

Thanks for trying out the steps provided by my colleague DivinaMercy_N

 

I've checked our records and found an ongoing investigation about the error message when running the VAT report. Our engineers are aware of this situation, and they're working on resolving the error as soon as possible. 

 

While we're unable to provide a workaround, I recommend reaching out to our Customer Care Team. They can help add your company information to the notification list. This way, you'll be updated when the issue is resolved.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

You can always leave a reply here if you have additional questions or other concerns.