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Replying to:
DivinaMercy_N
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Welcome to the QuickBooks Community, @rtexelectronix.

 

Let's perform some browser troubleshooting steps to isolate the issue. Sometimes the stored cache and cookies in your browser can be corrupted leading to problems when opening websites like QBO.

 

To start, let's access your account in incognito mode. Below are the shortcut keys you can use depending on your browser type:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, open your VAT report again. If this works, let's go back to your regular browser and clear the cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks. 

 

Also, you can customise your report to make it more personalise and include only the details you need. For the detailed steps, please visit this article: Customise reports in QuickBooks Online

 

Feel free to post here again if you have further concerns about accessing your VAT report. I'm just a post away to help. Keep safe.