Hi JohnSpiers,
Thank you for raising this. It appears this particular issue was actually raised for investigation two days ago. It looks to be an isolated issue that is only affecting a very small number of files, but certainly does sound frustrating. As this is currently being looked into, in this case please reach out to our Support Team directly and advise them you are experiencing the issue related to INV-48165. They will take you through any existing troubleshooting attached to this investigation and, if unable to resolve, provide any available workarounds and link your case to the investigation so a resolution is reached. You can also contact them by:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the required information.
I hope a resolution is found for you soon.
-Kass
