Hi @Brian102,
I'm here to help so you can finish setting up your taxes in QuickBooks Online (QBO).
Unexpected behaviors are usually caused by the stored cache in your browser. I suggest going through these steps to isolate this:
- Open your browser's private window.
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- If that works, go back to your regular browser and clear its cache.
- If the issue persists, open an alternate browser that's available for you.
In the future, if you encounter issues that you think are browser-related, view this article: QuickBooks Online doesn't load correctly or has blank pages. It provides 3 possible scenarios, along with an explanation on how to fix it.
As for GST refunds and how you can record it in QBO, see this article: Recording a GST refund. You'll find a screenshot for this process as your reference, as well as the steps itself.
Let me know if you have other questions by dropping a comment below. I'll get back to you.
