Hello again, eteklon-may.
When a customer shows active, and you're still getting the same error, it's possible that the company file is damaged.
We can do the Verify Data to see what's causing this error and then Rebuild Data to fix it.
To Verify Data,here's how:
- Go to Window > Close All.
- Select File > Utilities > Verify Data
Once done, you can follow these steps to Rebuild Data:
- Go back to File > Utilities > Rebuild Data.
- Press OK when you receive a warning message to backup your company file. A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file. A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
I've got this article for reference: Verify and Rebuild Data in QuickBooks Desktop,
Once done, try to check if you're seeing the same customer on the pop up screen.
Please let me know how it goes. I'll be around to help you out again. Thanks.
