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I'd like to help you with this and figure out why the reminders are being sent automatically, Clean101.
Do you have a QuickBooks Payments or Merchants account? The new automated invoice reminder might have turned this feature on by default.
Let me share these steps with you on how to turn it off:
- Go to the Gear icon and select Account and Settings.
- Proceed to the Sales tab and go straight to the Reminders section.
- Turn of the feature by sliding the status bar to the left.
- Click Save.
Let me share this article about this feature for more details: Automate Invoice Reminders In QuickBooks Online.
You'll also want to run Invoice and Received Payments report. This will basically give you a list of all the invoices you've made and the payments that are applied to them. Just go to the Reports menu and type in the name of the report in the Search bar.
Please don't hesitate to reach out to us again if you need anything else.
