of course not nobody ever contacts me back I have multiple cases open people email me and say to contact the support team just like you did no one ever lets me speak to a supervisor nothing ever happens it's a big circle of screwing with your customers I even switch to advanced thinking it would fix it because I would have a dedicated account team there is no dedicated account team you get routed to the same customer service that everybody else has no one can help anything do anybody considering QuickBooks reading this avoid it at all costs 20 customers reading this you better second guess your decisions