Hello there, PachaBS.
Thanks for reaching out to the Community about your concern. This isn’t the kind of impression I want you to have when using the product.
Let me provide clarifications why the cash flow graphic doesn’t match your flow statement. The former shows the money that coming in and out of the business.
If your accounts are connected to online banking, the program analyzes the transactions in these accounts and predicts future money. Meanwhile, the latter will show the cash flowing in and out from sales and expenses (operating activities), investments, and financing.
Check out this guide for more information: How QuickBooks calculates your cash flow.
We’ll have to identify the cause of why the program takes into consideration the initial deposit as money in and not the transfer between accounts. I know you already reached out to our QBO Care Team about the issue, I still suggest contacting them again.
One of our support agents can take a look at the case number and review the notes you have from your previous chat and continue where the last agent left off. Here’s how to reach them:
- Click on the Help icon at the top to display the QB Assistant window.
- Press the Talk to a human menu and enter the issue/topic.
- Follow the on-screen instructions to complete the process.
- From the option, choose Message an agent for real-time assistance or Get a callback.
Additionally, these articles provide an overview of how to get acclimated to the Cash Flow menu/planner.
Reach out to me again on this thread if you have additional questions or concerns. I’ll pop right back in assist further. Have a good one.
