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JessT
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Hi Abc-123,

 

It sounds like the issue is on the browsers of your computer. You can try updating them. If the same thing happens, please contact our Support team to check this further. They can use a screen-sharing tool to gather more data to investigate the issue.

 

If your account cannot load anything, you can use the test account when contacting our Support team.

  1. Click on this link: https://qbo.intuit.com/redir/testdrive.
  2. Click Help and choose Contact Us.
  3. Enter something like cannot view invoice and click Continue.
  4. Choose Chat or Get a callback. These options are available from 6 AM to 6 PM PST on weekdays.

Feel free to go back to this thread if you need anything else. You can also check for more references on the main support page.

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