Hi there, @vsgodwin.

Thanks for letting me know that you've done the troubleshooting showed by my colleagues.

I'd recommend contacting our QuickBooks Support Team. They have the tools to verify and perform a screen share to get to the bottom of this.

Here's how to contact them:

1. Go to the Help button.
2. Select QuickBooks Desktop Help.
3. Input your concern such as Statement can't be emailed or Can't send a statement.
4. Click Contact us to see the option on how you want our support team to contact you if it's either getting a callback or messaging.

You may want to consider checking the support hours to know when is the best time to contact our live support team.

I've added an article in case you want to personalize your emails with your customers and vendors: Create custom email templates in QuickBooks Desktop. This will also attract other customers when they see how your forms look like.

You're always welcome to comment below if you have other questions about QuickBooks. I'll be here to help. Take care.