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Replying to:
Nick_M
QuickBooks Team

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Hello, danyiel-slack. 

 

Thank you for dropping by the QuickBooks Community this afternoon. When running a trial balance report you can customize the date range as desired. Below I'm including a .gif so you can see exactly how it works. 

 

When you change the date ranges and hit run report, it will change the report displayed. If your report isn't working like you see above, you may want to try a few troubleshooting steps, follow along below:

 

I'd recommend checking the browsing application being used. It's possible this could have something to do with temporary internet files. You can open a private window and try repeating the same process to see if it works.
Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to access the correct date range now with no problems and see your trial balance report, it's safe to say the browser is causing the issue. You can fix it by clearing cached data and Intuit-specific cookies. If following these steps still doesn't work, my suggestion would be to reach out to our support team. They can guide you on how to correctly run your report and fix any issues you may be experiencing. To reach them, follow the steps in this article

 

If there's anything else I can help with, please don't hesitate to post here again. Thanks for dropping by and have a nice day. 

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