Thanks for sharing the detailed steps you've performed, MisterNelson.
Since the issue persists, I recommend contacting our QuickBooks Payments Team. One of our representatives can investigate the main cause of the error message "Needs Attention" in the dashboard.
Since we’ve improved the process of getting in touch with our support, you can reach one of our agents by going to the Help menu.
Here are the complete steps:
- Go to the Help menu.
- Select Talk to a human.
- Type in your concern in the Type something field.
- Click the send icon.
- Choose I still need a human.
- Click Contact Us.
- Select the Send a message button.
- Enter the necessary details, then click Continue.
For more information about how to check when will be the payments get deposited into your bank account, I suggest checking out this article: Find Out When QuickBooks Payments Deposits Customer Payments.
Additionally, I've included an article that'll help you learn more about what to do in QuickBooks Online when a customer's bank transfer is rejected or returned: Handle a Rejected or Failed Bank Transfer Payment.
You can always post here in the Community if you have other concerns. This helps us provide an accurate solution for you.
