Changing them manually under the Display name section still the option at this time, @mmplumbing.

I can see the benefits that being able to sort names according to their last name would be a great preference for your business. QuickBooks Online is designed based on the most needed functions and features to make sure your preferred settings, customization, and other components are provided.

The more request this gets, the more likely it'll be part of future enhancements. We always value customers who are keen to give us their feedback. I’ll be sure to follow-up on this matter with our managerial team. This way, they could come up with the appropriate course of action to improve QuickBooks as soon as possible.

As mentioned by my colleague above, you can always check out our blog site. This way, you'll be updated on our latest news and newly implemented changes.

In case you need more knowledge about organizing your QuickBooks account, consider visiting our video tutorials as a reference. You can select each topic listed vertically and horizontally to view them.

Please know that our doors are open for any additional concerns about QuickBooks. Just leave us a message below, and I'll ensure to take care of them. Keep safe.