Hey there, @julher1.
Thanks for following the thread. I understand how frustrating delays can be, but rest assured we are protecting the interests of all parties involved in the payment process.
Periodically, we review payments to ensure everything is alright. This is to benefit both you and your customer. I see that you stated you received an email. Please be sure to read the email carefully. It will give you specific steps to fix any issues. Typically, we ask for more information to finish the review.
If you don't see any steps or details about the payment, I recommend contacting our payments support team. Our payments support team can review your account in a secure environment and provide more details about the hold. I've included the steps below to contact support.
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Click or type Contact Us.
- Enter your concern, then hit Let's talk.
- Choose a way to connect with us.
Additionally, you can see more information about payment delays in Why are my funds on hold?
Please let me know if you have further questions or concerns. Feel free to reach out to the Community at any time. Take care!
