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Let me clarify things for you. In QuickBooks Pro, there isn't an option about balance forward same as QuickBooks Online. Even without this, you can still create a customer statement in the desktop version.
In QuickBooks Online, you choose Balance forward under the Statement Type dropdown menu if you want to create a list of invoices and payments with balance for the date range selected. While, in QuickBooks Desktop, there is a different process in creating a customer statement. You can follow the steps given by @jamespaul to create one.
For additional reference, you can check this article for some details: Create a statement.
I've also added this article that can guide you to enter charges directly into the customer’s register: Create statement charges.
Know that you can always get back to us if you have queries about customer-related transactions. I'll be happy to help you out. Keep safe.