Hello there, Ldressler.
The troubleshooting steps shared by KlentB only works for supported QuickBooks Desktop versions (2019,2020, and 2021). Before doing the troubleshooting steps above, I'd recommend ensuring the program and your company file are in good condition. Here's how to do it:
- Updated the release version of your QuickBooks Desktop.
- Do the Verify and Rebuild process.
- Close and reopen QuickBooks.
Then, you can follow the troubleshooting steps shared by KlentB again.
If the same thing happens, I'd recommend contacting our Technical Support Team. They can review the details and provide you further troubleshooting steps. You can reach them through this link: Contact QuickBooks Desktop support.
Let us know how this goes so we can also check what else we can do on our end. Have a great day!
