I've got some steps and info to ensure you can see these customer payments in QuickBooks Desktop (QBDT), @My Maid Co.

First, please ensure to update your QBDT to have the latest features and needed patches. 

If you're still unable to see your customer payments on the deposit or reconcile screen, I suggest running the QuickBooks Verify and Rebuild tool. This can help identify and repair data damage. 

Here's how to Verify your data:

1. Go to the File menu at the top.
2. Select Utilities, and then choose Verify Data.
   

If the Verify data detects an issue, please Rebuild your file. Let me guide you how:

1. Go back to the File menu.
2. Choose Utilities, and then select Rebuild Data.
3. Click OK, and then follow the on-screen prompts to save a backup.
4. Select OK when you see Rebuild has completed.

For more info about the process, please check out this article: Verify and Rebuild data in QBDT.

If the issue persists, you can get in touch with one of our support team. This way, they can check your account securely and perform a viewing session if needed. Before diving in, please review our support hours guide to ensure they can assist you on time.

Once ready, here's how to proceed:

1. Open your QBDT.
2. Click the Help menu, and then select QuickBooks Desktop Help.
3. On the pop-up screen, choose Contact us (Note: Make sure to click the Home page to see the Contact Us option).
   
4. Click the Search for Something else button then type your concern in the Ask us anything box like "Can't see customer payments from the deposit and reconcile screen."
   
5. Select Search to continue.
6. Choose Start a Message, and then follow the onscreen prompts to proceed.
   

In case you're still unable to see the Contact Us option, you can perform the Verify and Rebuild process outlined above.

To locate your customer payments easily, you can run and customize the Transaction List by Customer report. Here are the steps how:

1. Go to the Reports menu, and then choose Customers & Receivables.
2. Select the Transaction List by Customer report.
3. Click the Customize button, and then go to the Filters tab.
4. Choose Transaction Type as the Filter, and then select Payment from the drop-down.
5. Click OK, and then select OK again to continue.
   

 If you wish to save this report, you can memorize them so you can access them anytime for future use.

I'm always around to help if you have more questions about managing your transactions in QBDT. I'd be happy to help you some more. Take care and have a great day.